FAQ

Can I book a tour if I do not have a PayPal account?

Paypal offer the option of paying directly by credit card. Just click the following link when you arrive at the PayPal payment page.

 

How can I book a tour with you if I cannot pay online?

We offer the option of cash payment for those who cannot pay online. Just click Cash Payment on the checkout page.

 

Can I book a tour with you and pay for the tour when I get picked-up?

We only accept advanced payment.

 

Do you offer additional discount if I buy several tours with you?

We already have the lowest prices available and consequently our margin for each tour is very low and does not allow for further discount.

 

What is the latest time I can book a tour?

Our online booking closes at 18:00 the day before the tour.

 

How can I be sure that this website is not a scam?

We know that this is a critical concern when purchasing on internet and that is one of the reasons why we have added a link on our webpage to our TripAdvisor listing where we have a lot of reviews from previous customers. Please click here to see all our reviews.

 

What happens if the tour is cancelled due to weather conditions?

You will be notified prior to the tour and offered the tour on another day or you will get a full refund.

 

Can I cancel or change the date of the tour?

You can cancel or change the date of the tour latest 18.00 the day before the tour. You just need to send us an e-mail to request the change or cancellation. For cancellation we will refund your payment via PayPal minus a 20% administration fee for processing your internet payment and refund. Please read our Terms & Conditions.

 

How will I get refunded if I find another website selling the tour for a lower price?

Just send us an e-mail in which you specify the tour and the website where you found the lower price. If the tour is the same, we will refund the difference back via PayPal.

 

How will I be picked-up?

An air-conditioned minibus will come to your hotel and the driver will look for you in the reception. Should he not find you, he will ask for you at the reception desk. After the tour you will be dropped off outside your hotel.

 

What if the bus is not coming to pick us up?

Call us if the pick-up bus has not arrived 15 minutes after the specified pick-up time we sent you and we will sort it out with the tour operator and call you back to notify you. This may happen when the tour operator is picking up other customers before you.

 

What if I prefer vegetarian or halal food?

All tour operators offer vegetarian choices. Just enter in the information box on the shopping cart page that you want vegetarian food and we will book that for you. Halal food is served on all tours.

 

What if I cannot print or forget to bring the tour voucher to the tour?

That is not a problem but the tour operator would like to have the tour voucher to facilitate their administration. You can show the voucher on your smartphone or just note down the tour voucher number.

 

Do you pick up in Khao Lak, Phi Phi Islands or Krabi?

We do not pick up in Phi Phi Islands and Krabi. For those who stay in Khao Lak we do pick up for the tours that is located close to Khao Lak like Similan, Tachai, Surin and Khao Sok tours. Please e-mail us for how to book.

 

Can I drive to the meeting point for the tour using my own transportation?

Yes, you can tell us that “We don’t need pick-up and will arrange our own transport to the tour” on the shopping cart page. However, we do not allow own transportation for the following tours due to the difficulty of finding the meeting place: all White Water Rafting tours, Khao Lak Safari, all Khao Sok tours, all fishing tours.